When to call CCI Tech’s Emergency Hotline

Members of the CCI Tech Team are on call 24/7 for any Emergencies that happen throughout the day. When you call our Emergency Hotline, (408) 848 – 1137 x 2, you will always be able to get in touch with someone to assist you.

But, should you?

What constitutes an emergency?

CCI Tech considers the following to be Emergencies warranting a call to our hotline:

  • Building Power Outage
  • Server(s) will not turn on
  • Network Outage
  • Company-wide Email Outage
  • Virus/Ransomware has infected one or more computers
  • Any issue affecting multiple computers or the business-critical infrastructure

CCI Tech does not consider the following to be Emergencies:

  • Desktop support
  • Printer issues
  • Email issues (adding email to mobile device, configuring Outlook, etc)
  • Need a file restored on the server
  • Can’t connect to the VPN

CCI Tech’s office is regularly staffed Monday – Friday, 8am – 5pm PST/PDT for non-emergency calls. Staff can be reached by calling (408) 848 – 1137 x 1 or by emailing support@ccitech.com.