• Maintenance

  • Our convenient automated and physical server and network equipment administration service handles routine system maintenance and network monitoring functions on a 24/7 basis. We take care of it all — escalating alerts, reviewing backups, defragmenting your hard disk, deleting temporary files, preventing viruses and reducing spam — without interruption to your daily business operations. The result: You’re free to focus on your core business, rather than your technology.

  • Network maintenance basically means you have to do what it takes in order to keep a network up and running and it includes a number of tasks:
    Fault Management - We will configure our network devices (routers, switches, firewalls, servers, etc.) to capture logging messages and send them to an external server. Whenever an interface goes down or the CPU goes above 80% we want to receive an e-mail so we can see what is going on.
    Configuration Management - Any changes made to the network have to be logged. We will use a change management so relevant personnel will be notified of planned network changes. Changes to network devices have to be reported and acknowledged before they are implemented.
    Performance Management - Network performance will be monitored on all LAN and WAN links so we know when things go wrong. QoS (Quality of Service) will be configured on the appropriate interfaces.
    Security Management - We will create a security policy and implement it by using firewalls, VPNs, intrusion prevention systems and check for Network breaches have to be logged and a appropriate response has to be made.
    Configuration Changes - Business are never static but they change all the time. Sometimes you need to make changes to the network to allow access for guest users, normal users might move from one office to another so you’ll have to make changes to the network to facilitate this.
    Replacement of Hardware - Older hardware has to be replaced with more modern equipment and it’s also possible that production hardware fails so we’ll have to replace it immediately.
    Backups - If we want to recover from network problems such as failing switches or routers then we need to make sure we have recent backups of configurations. Normally you will use scheduled backups so you will save the running-configuration each day, week, month or whatever you like.
    Software Updates - We need to keep our network devices and operating systems up-to-date. Bugs are fixed but also to make sure we don’t have devices that are running older software that has security vulnerabilities.
    Monitoring - : We need to collect and understand traffic statistics and bandwidth utilization so we can spot (future) network problems but also so we can plan for future network growth.